Figure skaters are always looking to push the boundaries; they want the latest technology to help them. Our highly skilled technicians got feedback on what skaters wanted from boots, combined it with the latest research to create our revolutionary new boot – the Piano.
Please download this PDF form from picture below, fill in the form, save it, and send it to us by email attachment. OR Print out and fill in the PDF version and bring it into our shop in Vancouver.
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PROBLEM WITH YOUR ORDER? If your order has a problem, contact us by email through the contact page. DO NOT ship back products without authorization through the return process. We can resolve all issues with you quickly and with personal attention.
Received Damaged? Received Defective Product? Received the Wrong Product? Missing an Element to Your Item? Received a Product not as Described?
Solution: We replace it! If you receive your product from us with these issues, please hold the product and all packaging. With your cooperation and photo documentation of your package and item(s) we will investigate, offer a solution and ship out any replacements needed.
What items are returnable? Within 30 days of order date In original condition: resalable Unused or damaged In the original packaging
What items are non-refundable? Custom Made Dresses All Skates
Are there any charges for return? As we are a boutique shop, There is a 30% restocking fee for all dresses. There is a 20% restocking fee for all other products unless exchanged. Original shipping charge is non-refundable You are responsible for return shipping charges back to our warehouse
I need to make an exchange? Purchase the replacement item(s) as normal Make a return on the items you don't need A refund will be issued when the return is received with any restocking fee waived.
How do I return? Enter your order number and email address in the fields above and click Start a Return Follow the screen instructions and select the items you want to return You will get a confirmation email with shipping guidelines IMPORTANT: Add your return tracking to the system once shipped
How soon will I get my refund? Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 business days.